Coronavirus Update › Century Bank

Looking out for all our family

We are closely following the evolving situation with the coronavirus (COVID-19) and remain committed to the needs of your family and ours. We understand you have a lot of concerns about your physical and financial health. Know you can rely on Century Bank to help you navigate this time of uncertainty.

This page will be regularly updated with service changes and resources related to the coronavirus.

Branch services

The health and safety of our colleagues, customers and community is important to us. We have deemed it responsible to modify our branch operations.

Effective Monday, November 23 - Branch Lobby Service is Temporarily Unavailable

While we believe it’s in the best interest to temporarily limit access to our lobbies, we remain committed to providing you with excellent customer service along with easy and secure access to your accounts.

We welcome you to use the following services for your banking needs:

Walk-Up Window Service

Beverly | Burlington | Medford Square | Newton Centre | Salem

Quincy Walk-Up Window Service will be open by December 1.

Drive-Up Window Service

Assistance to those financially affected

The coronavirus has unexpectedly turned the economy upside down. To help alleviate financial hardship, we want to take care of you, our family, by offering payment accommodations and waiving certain fees.

Please contact your Personal Banker to discuss eligibility.

Digital banking

We recommend you take advantage of our secure digital banking services – available online and through our mobile app 24/7. With online and mobile banking you can do the following:

Access your accounts, transactions, statements and check images Learn more
Pay bills and transfer money to businesses, friends and family Learn more
Receive free monthly eStatements Learn more
Make deposits simply by taking a picture Learn more
Perform contact less payments using Apple® and Google® Pay Learn more

All of these services are complimentary with your Century Bank account.

Related resources and information

Scams

During challenging times like these, scammers look for opportunity. The Federal Trade Commission (FTC) recently cautioned people to be on the lookout for emails, text and social media posts from scammers pushing fraudulent products and information in relation to the coronavirus. To help avoid falling victim to a scam artist, the FTC says:

Don’t answer robocalls or press numbers, even if the recording claims it will bring you to a live operator.
Only pay attention to information from reliable sources like the Food and Drug Administration (FDA), especially when it comes to medical claims.
Don’t click on links from unfamiliar sources, it could result in malware being downloaded to your device.
Don’t make a donation to an organization without thoroughly vetting it.
Remember Century Bank will never, nor will the FDIC, call you for personal information like your social security number or passwords. If you think you may be communicating with a scammer, call us directly at 866-823-6887.

Health

Coronavirus safety measures taking place locally and nationwide:

Massachusetts Department of Public Health | Centers for Disease Control and Prevention (CDC) | Beth Israel Lahey Health | Beth Israel Deaconess Medical Center | Massachusetts General Hospital

Community

Consider donating to one of our favorite community charities (Please be sure to read their current policy if you're dropping off a donation):