Text and chat services
Ask Century, our customer service chat feature, is accessible through the Century Bank Mobile App and Online Banking.
Chat messages can be sent any time, any day. Chat messages sent during the following periods will receive a response in real time:
Monday through Friday: 7 a.m. - 5 p.m.
Saturday: 9 a.m. - 2 p.m.
Don’t have the Century Bank Mobile App? Download it today!*
With branches throughout the greater Boston area, there is a location near you! Check out our list of branches, hours and phone numbers.
400 Mystic Avenue
Medford, MA 02155
We have an expansive network of conveniently located ATMs. Use our interactive map to find your closest ATM and branch. We also have an ITM (interactive teller machine) at our Woburn location.
Q: What is Century Bank’s routing number?
A: Our routing number is 011301390.
Q: How do I opt out of Bounce Protection?
A: There are several ways to opt out of Bounce Protection for your checking account:
- Complete our online form
- Call Customer Service at (866) 823-6887
- Visit one of our conveniently located branches
Opt out will remain in effect until you notify us otherwise in writing.
Q: How do I order checks?
A: Checks can easily be ordered online.
Q: What should I do if I forget my Online Banking password?
A: Select “Forgot?” on the login screen and follow the prompts to reset your password.
Q: How do I change the phone number, street address or email associated with my account?
A: Simply send an email to CSC@CenturyBank.com with your updated information.
Q: How do I order a new or replacement debit card?
A: Contact us by phone, email or chat to order a new card.
*Please note data use charges may apply. Check with your mobile service provider for details.