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Century Bank
Online Banking Login
Available when representatives are online.
Two coffee's with heart shapes in foam - You can contact Century Bank via email, live chat or phone. Check out our frequently asked questions (FAQ's)

Contact Us

We treat all customers like family

There are several ways you can get in contact with us depending on your banking needs.


We love hearing from our family. If you have a question or comment, feel free to pick up the phone and call us.

General Customer Service Call Center: (866) 823-6887

Monday through Friday 7 a.m. - 11 p.m.

Saturday and Sunday from 9 a.m. - 5 p.m.


When inquiring about your account or sending documents with sensitive information, we encourage customers to use our secure email system.

For general inquiries, please use the form below or email us at:

Send Secure Email

How would you prefer we get back to you? *

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Thank you for your submission!

We will be in touch with you by the next business day.
For immediate assistance call (866) 823-6887.

Text and chat services

Ask Century, our customer service chat feature, is accessible through the Century Bank Mobile App and Online Banking.

Chat messages can be sent any time, any day. Chat messages sent during the following periods will receive a response in real time:

Monday through Friday: 7 a.m. - 5 p.m.

Saturday: 9 a.m. - 2 p.m. 

Don’t have the Century Bank Mobile App? Download it today!*

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Branch locations

With branches throughout the greater Boston area, there is a location near you! Check out our list of branches, hours and phone numbers.


400 Mystic Avenue
Medford, MA 02155
(781) 393-4160

ATM services

We have an expansive network of conveniently located ATMs. Use our interactive map to find your closest ATM and branch. We also have an ITM (interactive teller machine) at our Woburn location.


Q: What is Century Bank’s routing number?
A: Our routing number is 011301390.

Q: How do I opt out of Bounce Protection?
A: There are several ways to opt out of Bounce Protection for your checking account:

  • Complete our online form
  • Call Customer Service at (866) 823-6887
  • Visit one of our conveniently located branches

Opt out will remain in effect until you notify us otherwise in writing.

Q: How do I order checks?
A: Checks can easily be ordered online.

Q: What should I do if I forget my Online Banking password?
A: Select “Forgot?” on the login screen and follow the prompts to reset your password.

Q: How do I change the phone number, street address or email associated with my account?
A: Simply send an email to with your updated information.

Q: How do I order a new or replacement debit card?
A: Contact us by phone, email or chat to order a new card.

*Please note data use charges may apply. Check with your mobile service provider for details.