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Ask Century Subpage Hero | Person using their laptop to live chat with their banker
 

Ask Century®

Your questions answered by real people

We’re bringing the same personable experience you get in our branches right to the palm of your hand. When you use our Ask Century chat service you won’t get automated replies or robot answers, just conversations with people in real time. Whether you need more information about getting your first mortgage or applying for a CD, you can securely chat with us when it’s convenient for you.

  • Send us a message whenever you have a question
  • Get responses in real time from bankers you know and trust
  • Add pictures and files to your messages

Getting started with Ask Century

Ask Century is a customer service chat feature accessible in the Century Bank Mobile App and Online Banking. Just as you would send a friend or family member a message, you can do the same with us. You can even include files, pictures and transactions in the message so whomever you are corresponding with can see exactly what you are talking about.

Don’t have the Century Bank Mobile App? Download it today!*

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How to send and receive messages

Whether you’re using the Century Bank Mobile App or a computer, messaging us is quick and easy.

There are three ways you can initiate a conversation:

  1. From the main menu select “Support,” then “Start a conversation”
  2. From the dashboard select “Message,” and the conversation box will open
  3. While you are viewing your accounts or transactions

Ask Century chat service hours

You can send a chat message to Ask Century any time, any day. Chat messages sent to us during the following times will receive a response in real time:

Monday – Friday: 7 a.m. – 5 p.m.

Saturday: 9 a.m. – 2 p.m. 

If you need to walk away or have a question that comes up after hours, don’t worry. Your conversation with will be saved and will be picked up right where you left off. No time wasted re-asking your question.

FAQs

Q: Is it safe to send private banking information through Ask Century?
A: Yes. Ask Century is a secure, encrypted, fully authenticated chat service.
Q: How do I add a transaction to my Ask Century conversation?
A: While in a conversation, select the Transaction icon. Narrow your transaction results by using the search field. Find the desired transaction and select “Attach” and then “Send.”
Q: How do I add Payment history to my Ask Century conversation?
A: While in a conversation, select the Payments icon. Use the search option to review payments. Find the desired payment and select “Attach” and then select “Send.”
Q: How do I add account information to my Ask Century conversation?
A: While in a conversation, select the Accounts icon. Use the search field to find relevant accounts, then select “Attach” and then “Send.”
 *Please note that data use charges may apply. Check with your mobile service provider for details.