coming soon - upgraded online banking
Introducing a better way to bank
What you need to know for a seamless transition
Your improved Online and Mobile Banking experience is almost here! All the features you love like Bill Pay and eStatements remain, but we've added new functionality to make banking more convenient and helpful than ever before.
- Unlimited access to your credit score
- Personal chat service powered by humans
- Tools to manage transactions from almost any institution
- And much more… all for FREE
Getting started with our enhanced Online Banking tools
Our goal is to make the transition to our updated Online Banking system as seamless as possible. There are a few things you’ll need to do:
- Two-factor authentication to log in Learn More
- Reenter usernames and passwords Learn More
- Download the new Century Bank Mobile App Learn More
- Reenter alerts Learn More
Set up two-factor authentication
When you log in for the first time, you will be required to follow a few simple steps as another layer of security to confirm its you access your account.
- Enter your username and password
- Enter the email address and phone number you’d like your verification code sent to
- Choose how you want to receive your verification code (text, phone call or authenticator app)
- Enter your verification code
- Accept the User Agreement
Usernames and passwords need to be reentered
Your username and password will remain the same for Online and Mobile Banking. Many web browsers (i.e. Chrome, Edge, Safari, Firefox) and mobile devices have options to save passwords that will automatically be there when you sign in again. These saved passwords won't be there when you sign in. Don’t know your username and/or password? Contact us for assistance.
- Tip: To keep your account secure, we recommend you never store usernames passwords in your browser.
Mobile app users need to download our new app
When the latest Century Bank Mobile App is released, you will see the pop-up message below.
Select “Update” to go directly to the Apple App Store or Google Play to download the new app. Once the app is downloaded, login using the same username and password you use today. You can now delete the old mobile app from your phone or tablet. *
Also coming soon – The New Century Bank Card Control App! The new Card Control App will replace our current app, which will cease to work on September 22. Stay tuned for the new app launch date.
Any alerts you have will need to be setup again in the new system. This may include low balance, transaction or event alerts.
How to view current alerts setup in Online Banking:
- Go to the “Settings/Mobile” tab
- Select to the “Create Alerts/Messages” tab
- Click on the “Alerts messages” tab
FAQs
Q: Will my Online Banking login ID and password change?
A: No. You will use the same username and password you use today to login to Century Bank Online Banking.
A: No. You will use the same username and password you use today to login to Century Bank Online Banking.
Q: Will I be losing any features or services?
A: No. Everything you can do today will be available in the new system, plus new features!
A: No. Everything you can do today will be available in the new system, plus new features!
Q: What is Two-Factor Authentication and how do I set it up?
A: The first time you login to the new system, you will be asked to setup two-factor authentication. This is an extra layer of security to ensure the person logging in is you and not a fraudster. Two-factor authentication works by asking you to provide your phone number. A code will be texted to your cell phone, or over a phone call to a landline. You will be asked to type in the code to verify its you. You will only need to do this the first time you login.
A: The first time you login to the new system, you will be asked to setup two-factor authentication. This is an extra layer of security to ensure the person logging in is you and not a fraudster. Two-factor authentication works by asking you to provide your phone number. A code will be texted to your cell phone, or over a phone call to a landline. You will be asked to type in the code to verify its you. You will only need to do this the first time you login.
Q: Will my business account also be upgraded to the new Online Banking system?
A: Business checking and savings accounts will be on the new system. Cash Management services will be the same as it is today and will be accessible from the new system.
A: Business checking and savings accounts will be on the new system. Cash Management services will be the same as it is today and will be accessible from the new system.
Q: How will I access my other services, such as credit card, investing, lockbox, etc.?
A: You will continue to access other accounts as you do today.
A: You will continue to access other accounts as you do today.
Q: Will I need to enroll for Online Banking or eStatements?
A: If you are currently enrolled in Online Banking and/or eStatements you will not need to enroll again.
A: If you are currently enrolled in Online Banking and/or eStatements you will not need to enroll again.
Q: Will my transaction history transfer to the new Online Banking system?
A: Your transactions from the past 120 days will transfer to the new Online Banking system.
A: Your transactions from the past 120 days will transfer to the new Online Banking system.
Q: Will the Bill Pay and eBills I have setup today be impacted?
A: No. All of the Bill Pay accounts, payments, recurring payment and eBills will be carried over to the new system.
A: No. All of the Bill Pay accounts, payments, recurring payment and eBills will be carried over to the new system.
*Please note that data use charges may apply. Check with your mobile service provider for details.