Online Services

Online banking application
A one-time application is required to sign up for Online Banking. Once this form is received by the bank with your signature and account information, we will issue a Bank ID number and a PIN (personal identification number). Upon your first visit to the Online Banking site you will be asked to select a PIN of your choice and that PIN will be used whenever you access Online Banking.

Frequently Asked Questions
What is Century Bank By Net?
Online Banking allows our customers a secure and convenient access to their accounts using the Internet anytime of the day, any day of the year. Some of the functions available with Online Banking are:
      • Access and print information on all accounts including loans.
      • Review and print transactions and statements.
      • Confirm deposits, withdrawals and checks cleared.
      • Transfer funds between accounts and make loan payments.
      • Download transactions to the leading financial management programs.

What do I need to access Online Banking?
You will need a connection to the Internet, and a Web Browser which supports 128-bit SSL encryption. Netscape Navigator 4.0 (or higher) or Microsoft Explorer version 4.0 (or higher) both support this encryption. You may contact either of these vendors for a current copy of their browser. Online Banking works on any operating system that supports the browser listed above including, but not limited to, Windows 95, Windows 98, Windows NT and Macintosh. You also need accounts with our banks and an assigned user ID and PIN.

Do I have to register to use Online Banking?
Yes, a one-time application is required to sign up for Online Banking. Once this form is received by the bank with your signature and account information, we will issue a Bank ID number and a PIN (personal identification number). Upon your first visit to the Online Banking site you will be asked to select a PIN of your choice and that PIN will be used whenever you access Online Banking.

How do I use Online Banking?
After you enter your PIN number on the first screen of Online Banking, you will be shown a list of your accounts and the balance in each. If you want more detail, or want to carry out a transaction, just select the function from the pull down menu for the account you are interested in and press the "submit" button. Any additional pages will have action buttons on them that lead you through your transaction.
 
What if not all my accounts appear on my account list?
You must be a sole or joint owner on an account to have it added to your profile. If an account falls in this category and is not shown on your listing, simply call one of our customer service representatives at 903-838-5505 to have it added.
 
How current is the information about my accounts?
Account transactions and balances are real-time and may change during the day as you carry out transactions. There may be delays from time to time because of processing or system issues, which we cannot control.

What happens if I open a new account after I am already signed up for Online Banking?
New accounts do not automatically appear on the Online Banking system. Call one of our Customer Service Representatives at 903-838-5505 and ask to have this account added to your profile. You must be sole or joint owner of the account to have it added to your profile.
 
Can I change my User ID and PIN?
Yes, you can change your User ID and PIN as often as you want. Simply click on "Account Management" and follow the simple instructions. The User ID cannot begin with a number but may include a number.
 
What if I enter the wrong User ID or PIN?
For security purposes, three consecutive invalid sign-on attempts will "lock you out" of the system for 24 hours. If you are locked-out, you need to contact one of our Customer Service Representatives at 903-838-5505 and we will reset your User ID and PIN.

What if I forget my PIN?
We do not have access to your PIN once it has been changed. However, we can reset your PIN back to your initial PIN and you can then reset your own preferred PIN. Just call one of our Customer Service Representatives at 903-838-5505.
 
Will I continue to receive a paper account statement in the mail?
Yes, we will mail a copy of your account statement at the regular intervals.
 
How many statements can I see online?
You will be able to access and print your most recent statement. If you would like to review a longer history of transactions, you can also view a range of transactions between dates.

What if I get an error message?
If you get an error message please make a note of the message, the error number and the time. Then simply call one of our Customer Service Representatives at 903-838-5505 and we will make every effort to resolve the issue as soon as possible.